Measuring various aspects of your organization’s performance requires the transformation of data into useful “knowledge” for decision-making. Most organization’s find it relatively easy to measure financial performance as there are commonly accepted principles and reporting practices that everyone uses. Measuring other aspects of your organization so that the information can be used for effective decision making can be more challenging as there are no common data collection and reporting practices.
Use these guidelines to implement organization performance measures.
- Define what you want to measure and objectives for doing so
- Link the measure to strategic and operating objectives
- Data manipulation
- Start small
- Do a risk assessment
- Compare costs versus benefits
- Review and test data validity
- Do test runs
- Include all users, collectors and producers
For details and more information go to http://www.advancingyourorganization.com/?p=2385
Additional information on performance measures.
Performance Measures – Guidelines For Developing And Using Them. http://www.advancingyourorganization.com/?p=1596.
Useful Performance Measures & Metrics – How To Measure Efficiency & Effectiveness. http://www.advancingyourorganization.com/?p=1071.
Michael VanBruaene was a KPMG Director and blogs at Michael VanBruaene Pragmatic Performance Improvement Services – Advancing Your Organization (www.AdvancingYourOrganization.com). He can also be contacted at email@example.com.