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Organization Evaluation and Improvement Tools

By Michael VanBruaene, Guest Blogger 

I’ve developed tools you can use to evaluate and improve organization operations and business processes.  You can use these tools yourself or they will help you to establish a scope of services if you want to use a consultant.

We have five tools at this time.

Their content is summarized below.  And contact me if we can assist you in improving your organization and its operations.

Organization Self-Assessment Tool. A comprehensive approach for evaluating and improving all aspects of your organization.  It covers fundamental organizational elements including:

  • Organization Drivers – Core Values; Mission, Goals and Objectives; Strategic Planning;  and Ethics
  • Governance – Board of Directors and Leadership
  • External Environment – Marketplace; Alliances and Relationships
  • Functions – Organizational Structure, Operations, Financial, Human Resources, Information Technology and Performance Measures
  • Proactive and Reactive Controls – Risk Management, Financial Controls, Administrative Controls and Compliance

To view the entire tool go to:

Management Practices Assessment and Improvement Tool. Provides a baseline of important management practices for assessment and improvement.

  • Strategic Thinking and Actions
  • Strategy and Goals
  • Organization Culture
  • Clear Direction and Project Planning
  • Maintaining Priorities
  • Regular and Productive Meetings With Direct Reports
  • Responsibilities and Authority
  • In Touch With Employees
  • In Touch With Customers – External and Internal
  • Delegating Work
  • Communication
  • Organization and Team Leadership
  • Supporting Employees
  • Interest In Employee Personal Lives
  • People Development
  • Constructive Feedback to Employees
  • Staffing Levels Management
  • Bottom Lines
  • Conflict-Resolution
  • Self-Awareness

To view the entire tool go to:

Services Delivery Improvement Assessment Tool.  A focused tool for finding out what’s right and wrong with your services; underlying causes of problems and how to improve the service.  This tool covers:

  • Directions for setting objectives for the services improvement project
  • Methodology to guide your analysis, including process flow diagrams and questions that  drive your assessment and set the stage for improving your service delivery
  • Evaluating the roles of service process participants, technology, and decision-makers
  • Evaluating and improving service measurements and metrics
  • Pricing, costs and revenues related to the service
  • Framework for organizing and reporting on the results of your work

To view the entire tool go to:

Human Resources Assessment and Improvement Tool.  Supports a comprehensive assessment and improvement of your HR functions.  It includes:

  • HR’s Position and Importance within the Organization.
  • Organization Culture and Morale
  • Workforce Planning
  • Recruitment Interview and Selection
  • On-Boarding
  • Employee Performance Evaluation and Management
  • Employee Compensation and Benefits
  • Continuing Education
  • Promoting Employees
  • Succession Planning and Management
  • Employee Turnover
  • Flexible Work Schedules and Location
  • Maintaining Awareness of, and Compliance with, Labor Laws
  • Employee Record-Keeping and Confidentiality
  • Employee Resignations
  • Terminations and Workforce Downsizing

To view the entire tool go to:

Information Technology Operations Improvement Tool.  Comprehensive approach for identifying the strengths and weaknesses of your IT function; and then positioning you to make the correct improvements.   It covers:

  • IT’s Position and Importance In the Organization
  • Direction and Management
  • IT Costs and Their Recovery
  • Staffing
  • Managing IT Assets
  • Supporting the Organization and its Departments
  • Measuring Performance and Using This Information
  • Network Capabilities
  • Enterprise Resource Planning (ERP) Systems
  • IT Project Management
  • Compliance Laws, Regulations and Organization Policy
  • Change Management
  • Innovation
  • Assessing and Managing Security Risks

To view the entire tool go to:

Michael VanBruaene was a KPMG Director and blogs at  Practical Tools To Improve Organization Performance

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