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Performance Measures – Guidelines For Developing And Using Them

By Michael VanBruaene, Guest Blogger

You should be using performance measures to gauge how well your organization is doing, more specifically you should be measuring effectiveness – how well you are achieving your objectives; and efficiency – how well you are using your resources.  As you embark on developing performance measures or improving your current measures, there are guidelines to use.

  • Link Performance Measures to Operating Objectives
  • Track Historical Trends
  • Reporting Must Be Appropriate For Decision-Maker Responsibilities
  • Data Must Be Valid, Accurate and Current
  • Reports Must Be Valid,  Accurate and Current
  • Know The Processes and Activities Driving the Data and Reports You Use
  • Start With A Few Measures and Use as Few as Possible
  • Use the Measures in a Positive Manner
  • Know How To Measure Efficiency and Effectiveness
  • Using Efficiency and Effectiveness Measures to determine, for example, if you are doing better / worse over time or achieving expectations; or to help identify where your strengths and weaknesses are.

For details and more information go to:

Michael VanBruaene was a KPMG Director and blogs at  Michael VanBruaene Organization Performance Improvement Services – Advancing Your Organization ( He can also be contacted at

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