Well planned and implemented on-boarding specialized for new managers results in fewer mistakes and disruptions to workflow and reduces the time it takes to be fully productive.
For newly hired managers any formal on-boarding process usually involves a one-size-fits-all organization-wide process and then the person to whom they report will develop an orientation to the specific position and department. However, many times the position specific on-boarding is ad-hoc and may, or may not, include introductions (in-person and/or by email) to employees; review of a variety of reports and documents; and explanations and descriptions of work processes, vendors and, customers. And then the manager is expected to get-to-work and become productive as quickly as possible.
Given the importance of managers to organization success their on-boarding should be comprehensive and extend for at least 90 days, or ideally for 6 months. The on-boarding specific to their position as a manager should cover the following important areas.
Below are categories and items to include in new manager on-boarding. For details go to http://www.advancingyourorganization.com/?p=2255.
Prior To The New Manager’s First Day
- Create an on-boarding agenda
- Meet with your current managers in advance
- Introductory e-mail to current employees
On-Boarding Content And Activities
- Why we hired you
- Organization overview
- Department overview
- Review strategic objectives and core competencies
- Department employee characteristics
- Customers - internal or external .
- Relationships with other departments
- Department strengths and weaknesses; and opportunities for improvement
- Manager responsibilities
- Manager decision making authority
- Your decision making style
- Work culture and values
- Initial meetings with fellow managers
- Manager goals and performance objectives
- Status meetings
For the detailed information for each of these items, and other information and tools to improve your organization’s performance, go to http://www.advancingyourorganization.com/?p=2255.
Michael VanBruaene was a KPMG Director and blogs at Michael VanBruaene Performance Improvement Services – Advancing Your Organization (www.AdvancingYourOrganization.com). He can also be contacted at firstname.lastname@example.org.