When conducted correctly a consulting project interview will result in more than just useful information directly linked to a question or a form to be completed. Properly conducted interviews will go a long way in building client confidence that you are competent; and that you will deliver what is required from the objectives of the consulting project. And you will have enhanced your relationship with the client. This can be essential for a successful project particularly those that will result in providing the client with contentious, controversial or negative information and/or that will require substantial changes in its operations.
Here are some useful tips. You may have others that you follow.
- Be Actively Interested
- Your Interviewee Will Talk With Other Employees
- Prepare In Advance
- Review With a Colleague
- Research The Interviewee
- Visualize The Interview
- Make the interviewee comfortable
- Interviewee Questions
- Progress From the General and Non-Controversial to Specific and More Controversial Questions
- Actively Listen
- Use Two Interviewers
- Type Your Notes In Most Instances
- Anything Else?
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Michael VanBruaene was a KPMG Director and blogs at Michael VanBruaene Organization Performance Improvement Services – Advancing Your Organization (www.AdvancingYourOrganization.com). He can also be contacted at email@example.com.