By Rob Starr, Big4.com Content Manager
The U.S. Securities and Exchange Commission (SEC) has awarded Accenture Federal Services a contract to improve the public user experience for their SEC.gov website. The five-year, $17.9 million contract will also include content management user training and operations and maintenance. Elaine Beeman leads Accenture’s work with federal civilian agencies.
What’s the history of the relationship between Accenture Federal Services and the SEC?
Accenture has been supporting the Office of Public Affairs (OPA) and the Office of Information Technology (OIT) with the modernization of SEC.gov since 2012. Accenture helped with the strategic digital roadmap development, redesign, system development, implementation, and ongoing application support of the SEC.gov website, which includes a distributed content management system and the supporting technical architecture for a high-availability solution.
Why the need for modernizing the SEC.gov website?
The SEC began its modernization journey with Accenture in 2012. SEC’s modernization objectives included 1) improving, enhancing, and optimizing the user experience of the website,
2) making the site mobile-compatible, 3) increasing capacity of the site, and 4) developing a website that are robust, scalable, and secure. This contract is a continuation of those modernization efforts.
What will Accenture’s role be?
Accenture is the prime contractor for this program, providing program management, enhancements, operations & maintenance, infrastructure, and training support for SEC.gov.
Can you explain a bit about the content management user training and round-the-clock operations and maintenance that are part of the contract?
Accenture provides end user training for content management content creators, publishers, and other stakeholders as part of each release of new functionality, as well as ongoing training for new users being on-boarded to the content management system. Accenture develops the training materials and facilitates hands-on training sessions for end users.
SEC requires that its websites be available around the clock. Accenture provides support to the SEC production team when there are issues that could impact the website availability and operation.
What’s in the future for Accenture Federal Services?
Accenture will continue to work with the SEC to enhance and improve the user experience for SEC.gov. Accenture is also working with the SEC to support plans for the consolidation of existing technology platforms for the SEC’s website landscape. A large component of completing the modernization journey is the migration of legacy documents into the document management system.
More broadly, the SEC work is an example of an important strategic priority for Accenture Federal Services – to support Civilian agencies across all elements of their Digital journey.