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Accenture Does Its Part For The 911 Memorial & Museum

By Rob Starr, Big4.com Content Manager
The National September 11 Memorial & Museum in New York City serves as a national tribute to the victims and heroes of the terrorist attacks on the World Trade Center and other locations on Sept. 11, 2001 and the terrorist attack on the World Trade Center on Feb. 26, 1993.
The creative design of the complex occupies 110,000 square feet of exhibition space underground and displays nearly 12,500 artifacts. Accenture recently helped develop a robust

Johnny Cavaliero

Johnny Cavaliero

IT infrastructure for the Museum’s digital exhibition that included, among other features, the deployment of a comprehensive wired and wireless network as well as implementation of a network, systems and service management framework to manage IT infrastructure and applications.
Johnny Cavaliero, Accenture’s managing director for public sector and nonprofit work in New York, recently spoke with us over the phone about the scope of the project and his company’s involvement with the IT aspects.

“We were able to design and implement a cellular distributed antennae system (DAS) that allows visitors to have cellular access underground in the museum for all major cell phone carriers. We implemented an entire wifi infrastructure that powers all wireless operations in the museum including ticketing, guided tours, classrooms, the mobile app, etc.,” he said. “Lastly, we implemented the data center and wired network infrastructure that supports the core operations of the Memorial and Museum.”

Key Elements
Key elements of the experience include the digital historical and memorial exhibitions. These are told with photographs, as well as personal artifacts, video footage, first-person testimonials and audio installments. To protect these, the Accenture team also established primary connectivity and data backup with an offsite data center for disaster recovery.
The Memorial opened on Sept. 12, 2011, the day after the tenth anniversary of the attacks, and the Museum opened on May 21, 2014. Accenture’s work on the project mirrored those dates.
“Work started in early 2011 and ran until early 2014,” Cavaliero said adding his company’s efforts were designed to be thorough.
“Accenture has completed the technology work including a framework well-equipped for expansion to meet future needs.”

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