By Rob Starr, Big4.com Content Manager
Zurich’s UK General Insurance business has announced the successful deployment of a new claims handling platform through Capgemini and Guidewire Software. This first phase of a multi-year project is focused at transforming claims processing, reducing costs, and improving Zurich’s customer experience across the UK with Capgemini, the primary systems integrator, responsible for the end-to-end solution including implementation of the Guidewire ClaimCenter. Zurich has also launched Phase II of the programme to roll Guidewire ClaimCenter® out to their Commercial Lines customers. Nigel Walsh, Vice President and Head of Insurance for Capgemini Financial Services UK & Ireland, answered some questions about the project via email.
What is the history between Capgemini and Guidewire?
Capgemini has been partnering with Guidewire since 2005, and has the largest global Guidewire practice with more than 850 resources experienced with Guidewire applications,
projects and implementations. We have worked across the entire lifecycle of Guidewire implementations, in multiple roles, from leadership through to supporting roles.
Can you talk a bit about the new claims handling platform for Zurich’s UK General Insurance business?
The new claims handling platform reduces manual processing, to improve data management and reduce risks associated with fraud and claims leakage. It replaces a series of legacy claims applications with one web-based system to simplify and improve customer and agent experience.
What is Capgemini’s role?
Capgemini is the Prime Systems integrator, responsible for providing end-to-end solutions in addition to supporting technology and streams, including output management, legacy data migration and management information, leading all the partners and parties to deliver successfully.
What’s next for this program?
This is one foundation of Zurich’s digital future enablement giving them the opportunity to better engage and serve customers of the future.