Capgemini: SWIFT CRM for Oracle Fusion Launched

By Rob Starr, Content Manager, Big4.com

Capgemini’s Oracle Fusion CRM solution – SWIFT CRM (Structured Way of Implementing Fusion Led Transformation for Customer Relationship Management), has been launched. In addition to being a partner, Capgemini is one of the first Oracle Fusion CRM Cloud Service customers in the Netherlands and Germany. SWIFT CRM will be launched globally via a phased roll-out across other countries in Europe, US, Middle East and Asia-Pacific.

“We are delighted to be one of the major global systems integrators helping bring Oracle Fusion CRM to market. One of our key priorities is to improve the all-channel experience for customers by helping businesses improve their customer service,” says Connie Cservenyak, Capgemini Global Oracle Partner Executive.

Since 1995, Capgemini has collaborated globally with Oracle to help its customers take advantage of cuttingedge technology. Capgemini achieved Diamond level status in Oracle PartnerNetwork (OPN) in June 2011 and in October 2011 Capgemini was named Oracle PartnerNetwork Global Applications Partner of the Year. Capgemini’s global Oracle practice counts over 13,000 Oracle specialists worldwide with more than 5,000 successful Oracle engagements.

Capgemini will also leverage its CRM and Digital Transformation expertise via its consulting practice. It will help businesses implement Oracle Fusion CRM either on-premise, in the Oracle Cloud, in a private cloud or in a hybrid model depending on their needs.