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Accenture: Five year HR Business Process Outsourcing Contract

By Rob Starr, Content Manager, Big4.com

Accenture (NYSE: ACN) has won a new five-year contract with Unilever (FTSE: ULVR) to provide human resources (HR) business process outsourcing (BPO) services that benefit more than 130,000 Unilever employees in over 100 countries and introduce a series of service improvements focused on enhancing the user experience. Financial terms of the contract were not disclosed.

As part of the renewed contract, Accenture will closely align the services it delivers with Unilever’s Talent Agenda. With the introduction of a number of innovations, the services Accenture provides will focus on delivering business-relevant results in line with Unilever’s key business priorities. The program will drive greater efficiencies and an improved user experience. The enhanced contract will include a number of new elements.

Learning services will be expanded by Accenture to support Unilever’s focus on developing future leaders and will incorporate professional skills building modules into a refreshed learner curriculum. Through the delivery of courses from the functional to strategic, Accenture will help develop the next generation of talent within Unilever.
The new agreement aligns HR services with Unilever’s sustainability agenda. For example, learning programs will make greater use of virtual instructor-led training (VILT), while recruitment services will increase the use of technology where possible, reducing environmental costs.

 

 

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