By Rob Starr, Content Manager, Big4.com
BBVA and Accenture announced on Tuesday a landmark technology systems upgrade at BBVA Compass, giving the Spanish bank’s U.S. subsidiary one of the first real-time processing systems in the U.S. banking industry.
The project marks one of the first successful core banking infrastructure replacements for a major U.S. bank in more than a decade. The new system powers BBVA Compass’ checking and savings, consumer and business lending, and mortgage capabilities – and is fully integrated with its branch and ATM networks, call centers and online and mobile banking services.
By centralizing all of the bank’s customer account information onto a single platform, BBVA Compass employees can provide faster, more comprehensive service to its customers. The new system provides the bank’s customers with the same information available to the bank through all points of access: branches, online, phone, ATM or mobile device. That transparency is expected to provide customers more timely information about their accounts, which offers greater control over their finances.
The system allows BBVA Compass to post many customer transactions in real-time, which significantly lowers back-office processing costs. Real-time processing is a capability generally unavailable among U.S. banks.BBVA Compass was supported by Accenture Core Banking Services
, which has helped design and implement core banking systems for more than 200 institutions globally. Its Alnova software platform is an award-winning core banking solution, with more than 100 clients in more than 20 countries. BBVA uses Alnova in nine other countries.