Kenneth Guillame, Big4.com Staff Reporter
11 November 2010

Capgemini is growing its Business Process Outsourcing (BPO) footprint in Latin America by expanding its delivery centers in Chile, Brazil and Guatemala, which already employ 1,500 specialists, with capacity for more than 2,000 employees and additional room for expansion. Capgemini is also enhancing BPO services scope by adding finance and accounting, procurement services and customer operations management solutions. The centers currently service 5 prominent North American and global clients, including Unilever, Coca Cola Enterprises and International Paper.

Capgemini’s Latin America delivery network is comprised of new centers in the Campinas region of Sao Paulo, Gaspar City in the state of Santa Catarina, Brazil, and in Guatemala City, Guatemala, as well as existing centers in Buenos Aires, Argentina; Sao Paulo and Agua Branca, Brazil; and Santiago, Chile. All seven centers are part of Capgemini’s Rightshore® delivery model.

Why is Latin America such a preferred location?

Companies with operations and customers in North and South America prefer it due to close proximity and time zone compatibility. In addition, Spanish and Portuguese language capabilities are attractive.

Capgemini’s center in Guatemala provides customer service and collections capabilities, as well as a full range of Finance & Accounting services for clients looking for English- and Spanish-speaking language capabilities. In addition to providing F&A services, Capgemini’s centers in Chile and Brazil are also able to provide Tax, Audit Control and Compliance (Sarbanes Oxley) services for English-, Portuguese- and Spanish-speaking clients.

Phil Fersht, chief executive officer and head of research, Horses for Sources indicates that his firm’s research constantly shows how valuable Latin American resources are becoming for augmenting both IT and business processes within a global sourcing environment. In this context, Capgemini’s strategy of investing in delivery centers in the region leverages proven locations where educated and multilingual talent are readily available to support clients.

David Poole, vice president and head of Americas Business Process Outsourcing, Capgemini says this expands the firm’s global delivery capabilities with the potential for more than 2,000 seats in the region. This leverages Capgemini’s business insight methods and solutions, combined with deep knowledge of the F&A market, to drive efficiencies and yield significant cost savings for our clients’ businesses.

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