BearingPoint accomplished a complete study of the utility's Customer Information System in the year 2006. The Customer Information System is responsible for meter read data, meter inventory, field orders, credit and collections, customer management and billing.

Bruce Dugan, project leader for the system upgrade said, "JEA has not had a major technology project go more smoothly in the past; the updated Customer Care and Billing application continues to perform even better than we had anticipated."

Presently, the JEA electric system serves over 45,000 consumers in Florida, Jacksonville and parts of neighboring countries. The water system of JEA serves over 290,000 water consumers and around 230,000 sewer consumers in Florida, Jacksonville service area. BearingPoint, apart from this project, has worked with JEA on several projects in the last 6 years.

Phillip Daniele, Managing Director in the BearingPoint Utilities practice said, "BearingPoint's proven depth of expertise in the global utilities sector, as well as our world class skill set in delivering innovative consulting services to clients, were integral to a successful go-live at JEA."