- How To Integrate Continuous Improvement Into Your Organization’s Culture And Daily Activities
- Identify The Strengths Of Your Services And Where Improvements Can Be Leveraged
- How To Succeed In A Continually Changing And Unstructured Workplace
- 6 tips to get back in touch with an old colleague
- Paving the Last Mile of Big Data Analytics
- Important Considerations For An Organizational Restructuring
- Elevator Speech 2.0 = Elevator Dialogue
- 4 ways to qualify a lead
- Is the Trusted Advisor Still Trusted?
- 5 things you must do to win your first client.
PwC: The future of Global Business Services evaluated
June 30, 2012
By Rob Starr, Content Manager, Big4.com
A new study has found that while organizations largely achieve the global sourcing objectives they focus on, such as cost reduction, they are challenged to achieve other related objectives such as scalability, flexibility, and innovation unless disciplined focus is applied. PwC US and HfS Research recently released “The Future of Global Business Services,” an analysis of how organizations maximize the impact of their shared service, Global Business Service (GBS), and outsourcing strategies.
According to the PwC and HfS Research report, shared services create substantial value and have had the most positive impact on: internal operating costs, productivity/operating efficiency, and contribution to corporate business strategies. The study also reveals that outsourcing infrequently delivers significant impact beyond cost reduction.
The Future of Global Business Services” provides additional insight into considerations for organizations’ shared services strategies, including programs that have greater alignment with corporate strategies create better outcomes and organizations are leveraging global shared services and outsourcing delivery centers on a regional basis to address global needs.
The study found that while organizations largely achieve the global sourcing objectives they focus on, such as cost reduction, they are challenged to achieve other related objectives such as scalability, flexibility, and innovation unless disciplined focus is applied. The study included a survey of 325 senior business operations with responsibility for shared services and outsourcing strategy. The survey was conducted between February and March 2012.