PwC: The future of Global Business Services Evaluated

By Rob Starr, Content Manager, Big4.com

An analysis of how organizations maximize the impact of their shared service, Global Business Service (GBS), and outsourcing strategies has been released and it  found that while organizations largely achieve the global sourcing objectives they focus on, such as cost reduction, they are challenged to achieve other related objectives such as scalability, flexibility, and innovation unless disciplined focus is applied.

“The Future of Global Business Services,” was released by PwC US and HfS Research  shared services and hybrid models are the primary service delivery model for HR, finance, procurement, and customer service. As well, programs that have greater alignment with corporate strategies create better outcomes.

Dr. Charles Aird, U.S. and Global Leader of PwC’s Shared Services and Outsourcing Advisory Practice comments:

“The tide is shifting and organizations have begun putting less relative importance on cost reduction objectives and greater emphasis on objectives such as talent management, organizational efficiency, scalability, and flexibility,” he said. “This shows the progress that this industry has made as Global Business Services evolves from being an operational approach to a strategic one, becoming more integrated into companies’ business objectives.”