Chiefs of Staff deliver substantial value to organizational effectiveness, particularly in an era of flat structures. They enhance organizational operations and internal and external communications, and keep functions orderly and focused, allowing the CEO, Board and key executives to better focus on issues of strategic importance, external and internal.
If established correctly and you hire the right person, this position can be a communications and operational focal point, organizer, coordinator, special project manager and organizational glue for an organization in continual flux with multiple and every changing work groups, changing priorities, and continuing marketplace challenges. It’s also the type of position that becomes most valued after it has been vacated or eliminated, and the organization realizes that its work is no longer flowing smoothly and there is substantially more problems arising between organizational entities and work groups; also customers and with key external stakeholders.
For more on Chief of Staff duties, responsibilities and reporting relationships go to http://www.advancingyourorganization.com/?p=2271.
Michael VanBruaene was a KPMG Director and blogs at Michael VanBruaene Performance Improvement Services – Advancing Your Organization (www.AdvancingYourOrganization.com). He can also be contacted at firstname.lastname@example.org.